[vc_row][vc_column][vc_tabs style=”simple”][vc_tab title=”Disclaimer” tab_id=”1510130270-1-59″][vc_column_text css=”.vc_custom_1510130437915{margin-bottom: 0px !important;}”]Disclaimer

Tulipalo continue to pursue a policy of constant product improvement and development. We reserve the right to alter and improve all products without prior notice. Products may therefore differ in specification or visual effect from those illustrated and described on this website. Whilst we have tried to compile accurate information (and to keep it updated on a regular basis) we cannot guarantee that it will be 100% accurate at the time of viewing. The information provided on this site does not constitute professional advice and is subject to change.

Servicing of gas fires must be carried out in accordance with the current Gas Safety (Installation and Use) Regulations 1994 and by a competent person. It is recommended that the purchaser seek the advice of the original installer in case of encountering any problems.

Where technical advice is given by us, it is based on our understanding of the information supplied and is not intended as a substitute for a site survey by a competent person. All installations must comply with the relevant installation instructions and regulations. Installation and technical requirements should always be checked and discussed with a local retailer/installer prior to purchase.

We always recommend viewing of our products before purchase.

The downloading, viewing, or acquisition of any materials through the site is done at your own risk and discretion. We take no responsibility for any damage to your computer system or loss of data that results from the downloading or acquisition of any such material. Electronic documents in PDF format may differ slightly in content from printed copies.

Accordingly, while all the information provided on this site is believed to be correct, no liability is assumed or accepted for any errors in substance or form published on this website.

Tulipalo LLP is registered in England number: OC386540

[/vc_column_text][/vc_tab][vc_tab title=”Privacy Policy” tab_id=”1510130270-2-72″][vc_column_text css=”.vc_custom_1601047556712{margin-bottom: 0px !important;}”]Privacy Policy

Tulipalo LLP (“We“) are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (“Act”), the data controller is Tulipalo LLP registered in England number: OC386540 .


Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site www.tulipalo.co.uk (“our site”). This includes information provided at the time of requesting further services. We may also ask you for information when you report a problem with our site.

• If you contact us, we may keep a record of that correspondence.

• Details of transactions you carry out through our site and of the fulfilment of your orders.

• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise and the resources that you access.


IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.



Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

• We may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for our site to operate.

• If you continue to use our site, you agree to our use of cookies. Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

• You may block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.


Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any 2 transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Uses made of the information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.

• To carry out our obligations arising from any contracts entered into between you and us.

• To allow you to participate in interactive features of our service, when you choose to do so.

• To notify you about changes to our service.

If you are an existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by any of the means of contact you have provided.


Disclosure of your information

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If Tulipalo LLP or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or the terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Tulipalo LLP, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at sales@tulipalo.co.uk. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.


Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@tulipalo.co.uk or the Managing Director, the nominated representative for the purposes of the Act.


[/vc_column_text][/vc_tab][vc_tab title=”Consumer Terms and Conditions” tab_id=”1510130539862-2-10″][vc_column_text css=”.vc_custom_1510132912383{margin-bottom: 0px !important;}”]Consumer Terms and Conditions




1.1 includes email and facsimile transmission; and ‘you’ and ‘your’ means any person who purchases Goods from us.

1.2 Reference in these Terms to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.



2.1 Any Sales Material are issued solely to provide you with an approximate idea of the Goods they describe. They do not form part of the Contract.

2.2 If any of these Terms are inconsistent with the terms of the Order, the Order shall prevail.

2.3 Any typographical, clerical or other error or omission in our Sales Material or other document or information issued by us shall be subject to correction without any liability on our part.

2.4 Issue you with a Written acceptance of the Order; or



3.1 We reserve the right but are not obliged to survey the site where the Goods are to be installed. We will notify you if we intend to undertake such survey. If following such survey we determine that such site is unsuitable we shall be entitled to cancel your order with no liability to you other than in a refund of any sums you have paid for such Goods (less our reasonable expenses in carrying out such survey) although this does not apply to Bespoke Goods. If the site is unsuitable, in relation to Bespoke Goods we shall use our reasonable endeavours to resell or otherwise dispose of the Goods and refund to you the proceeds of such sale, after deducting reasonable storage and selling costs.

3.2 Subject to clause 7 We operate a policy of continuous product development and improvement and changes in detail may occur between order and delivery.



4.1 The total price quoted for the Goods shall be inclusive of any applicable value added tax at the applicable rate and, where specified, delivery costs.

4.2 Payment for Bespoke Goods must be made in full at the time you place your Order. Payment for all other Goods must be made in full in advance of delivery by cash, cleared funds, credit or debit card.

4.3 Clause 4.2 shall not apply for the period of dispute if you dispute the payment in good faith and let us know promptly after you have received the invoice that you dispute it.

4.4 Delivery of the Order shall be completed at the earlier of when we: 5.1.1 notify you the Goods are ready for collection.



5.1 If you Order multiple Goods we may deliver them in installments and if so there will be no additional delivery fee incurred.

5.2 and may charge you a reasonable sum to cover expenses and insurance. We shall have no liability to you for such late delivery.

5.3 If you have not taken delivery of the Goods within 30 working days of our notifying you that they are ready for deliver or collection, we may, after giving a reasonable prior notice in writing, resell or otherwise dispose of part of all of the Goods. Our liability to you in such event shall be, at our sole option, to replace such Goods within a reasonable time-scale or refund to you the price at which we sold such Goods after deducting reasonable storage and selling costs.



6.1 Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges.


7 You must examine the Goods on delivery and in any event prior to installation. If there is any defect in the Goods which would be apparent upon inspection and it is not reported to us prior to installation we shall not be liable for any losses (for example re-installation or redecoration) incurred as a result of your failure to inspect the goods and enable us to remedy such defect prior to installation.

7.1 Where we have agreed to install the Goods as specified on the Order we will provide these services to you on the following terms.



8.1 Any dates are an estimate only and we will take reasonable steps to meet the date for installation set out on the Order or as otherwise agreed between you and us. However, provision of the installation services may be affected by a variety of factors and so cannot be guaranteed. We will let you know if we become aware of any unexpected delay and will arrange a new date with you on which to install the Goods.

8.2 In the unlikely event that there is any defect with the installation of the Goods:

8.3 we will use every effort to repair or fix the defect as soon as reasonably practicable.



9.1 Some chipping of the edges of the external returns of legs, back edges of shelves, back panels and slips during transit or fitting is inevitable. These edges should be hidden when rebated behind the fireplace opening or chased into the wall. Again, this will not be a defect in the Goods provided such chips are not detrimental to the finished overall appearance of the fireplace.

9.2 Fuel bed ceramics used in gas fires may crack in use due to natural shrinkage and this is normal. Carbon deposits are a normal by-product of the combustion process and pebble ceramics may be affected.



10.1 does not apply to Bespoke

10.2 From the date commencing after you place your Order you have 7 days (the cooling off period) in which to cancel the Order, subject to clauses 10.5 and 10.6 below, to obtain a full refund of any price already paid. The refund will be made within 30 days of us receiving the notification that you want to cancel the Order. No reason for the Order cancellation is needed.

10.3 Otherwise than as provided by this clause 10 once we have accepted your Order you cannot cancel it. Any cancellation outside of the scope of this clause 10 shall be at our sole discretion.



11.1 If an Order is cancelled by us, if payment has been made by you, we will refund any amount paid by you.



12.1 Subject to clause 7 conform in all material respects with their description and sample subject to any qualification or representation contained in the Sales Materials, Website, in the brochures, advertisements, other documentation or these Terms;

12.1.2 be fit for any purpose we say the Goods are fit for or for any reasonable purpose for which you use the Goods;

12.1.3 comply with all applicable statutory and regulatory requirements for selling the Goods in the United Kingdom , Europe and North America .

12.2 The warranty shall have no effect if:

12.2.1 you do not have the Goods serviced annually where this is a requirement of any warranty given, and confirmed in Writing.

12.2.2 arising from fair wear and tear, willful damage, negligence, abnormal working conditions, failure to follow our instructions (whether oral or in Writing), misuse, alteration or repair of the Goods without our prior Written approval; or

12.3 Any Sales Materials are intended as guides only and we do not warrant any information or illustrations contained therein.

12.4 In the unlikely event that the Goods do not conform to these Terms, please let us know in Writing as soon as possible after delivery. We will collect the Goods on a date agreed between us or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will at our sole discretion:



13.1 In the unlikely event that the Goods do not conform to these Terms, please let us know in Writing as soon as possible after delivery. We will collect the Goods on a date agreed between us or ask you to return the Goods to us at our cost and once we have checked that the Goods are faulty, we will at our sole discretion:

13.1.1 replace the Goods; or

13.1.2 If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.

13.2 If upon our inspection we decide at our reasonable opinion that the defect or defects have been caused by your negligence and/or alteration and/or modification and/or misuse of the Goods we are not obliged to refund, replace or repair the Goods and we will notify you in Writing and you will need to make provisions to collect the Goods from us at your expense.

13.3 These Terms will apply to any repaired or replacement Goods we supply to you.



14.1 Subject to clause 14.2 , if either you or we fail to comply with these Terms, neither you nor we (as appropriate) shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms including but not limited to:

14.1.1 loss of income or revenue;

14.1.2 loss of business;

14.1.3 loss of data; or

14.1.4 Nothing in these Terms excludes or limits in any way our liability for:

14.2 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or 14.2.3 any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.

14.3 act of God, explosion, flood, tempest, fire or accident:

14.3.1 acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority;

14.3.2 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of us or a third party);

14.3.3 power failure or breakdown in machinery.



15.1 We cannot warrant that any Goods comply with national regulations outside the United Kingdom and Eire. If you intend to install the Goods outside these areas you may need to make modifications to the Goods to make them suitable for use to allow for local conditions or requirements. We will not be liable to make such modifications.



16.1 You may not transfer any of your rights or obligations under theses Terms to another person without our prior consent, which we will not unreasonably withhold.


contact us

Your first step to owning an Exceptional Fire:


Unit 4B, Drum Industrial Estate, Chester-le-Street, DH2 1SS